Why Aren't All of My Ordered Photo Sheets in the Same Envelope?

We generally send multiple photo sheets in one envelope, but they may occasionally arrive separately.

Multiple Photo Sheets, Shipping Packaging, and Envelope Distribution

When you order multiple photo sheets or multiple passport photos at once, we generally send them in one envelope.

However, there are times when the sheets may stick together due to static electricity, creating the impression that one of the sheets is missing. We advise that you double-check and carefully separate the sheets if necessary.

In rare cases, we may have accidentally sent the sheets in separate envelopes. If this happens, they will arrive separately, either on the same day or on different days.

Please note that we always strive to package and ship all of your photo sheets together in one envelope to minimize the risk of any confusion or loss during shipment.

FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

Old, analogue passport photos can't be used due to cropping and quality needs. Use a recent, digital photo to meet resolution and official standards.
Read Full Answer
Maintain a neutral expression in passport photos: no smiling or frowning, to ensure your facial features are clearly visible and recognizable for identification.
Read Full Answer
For the best passport photo photo, consider professional studios, retail stores, post offices, photo booths, online services, or government offices in United States.
Read Full Answer

Still have questions?

Our support team is here to help you.

Visit Support