I Have Not Received My Order, What Should I Do Now?

Steps to Take If You Haven’t Received Your passport photo Order

At our online passport photo service, we understand how important it is to receive your order in a timely and reliable manner. That's why we strive to dispatch all orders within 24 hours of receiving them from our location in the Netherlands. If, for any reason, we experience delays or unforeseen circumstances, we will notify you promptly and keep you informed throughout the delivery process.

Once we have dispatched your order, we rely on the delivery speed of our courier partners to get your passport photos to you as quickly as possible.

However, we understand that postal services can sometimes experience delays or other issues that may affect Shipping & Deliverys. If you live outside the Netherlands, please note that Shipping & Deliverys may vary depending on your location and the postal service in your country.

If your passport photos have not arrived after a week, please let us know below and we will send you new photos to ensure that you can complete your application process without any further delays or complications.