Why Haven't I Received a Confirmation Email?
Check spam for confirmation email. Request new one with digital passport photos if needed.
Confirmation Email Issues, Spam Folder Check, and Email Resend Request
It is possible that the confirmation email has been filtered to your spam or junk folder. We recommend checking those folders to see if the email is there.
If you still cannot locate the confirmation email, you can request a new one below. The new email will also include your digital passport photos if you have ordered them.
Frequently Asked Questions
Everything you need to know about Rostrio
Old, analogue passport photos can't be used due to cropping and quality needs. Use a recent, digital photo to meet resolution and official standards.
Read Full AnswerMaintain a neutral expression in passport photos: no smiling or frowning, to ensure your facial features are clearly visible and recognizable for identification.
Read Full AnswerFor the best passport photo photo, consider professional studios, retail stores, post offices, photo booths, online services, or government offices in United States.
Read Full AnswerStill have questions?
Our support team is here to help you.