Why Haven’t I Received My passport photos?

We dispatch orders within 24 hours. If not received in a week, we'll send replacements.

Shipping Delays, Order Processing, and Photo Resend Request

Although we make every effort to ensure the smooth processing of your order, occasional errors may occur.

Normally, we dispatch the photos within a few hours (but always within 24 hours), from our offices in the Netherlands. For instance, if you place an order at 10:00 AM, the photos will be dispatched by 10:00 AM the following day.

If the photos have not arrived after one week, it may indicate a potential issue with the postal services. Kindly inform us below, and we will send you new photos without delay.

Can I Use an Old, Analogue passport photo?

Old, analogue passport photos can't be used due to cropping and quality needs. Use a recent, digital photo to meet resolution and official standards.

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Can You Smile in passport photos?

Maintain a neutral expression in passport photos: no smiling or frowning, to ensure your facial features are clearly visible and recognizable for identification.

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Where Is the Best Place to Get a passport photo?

For the best passport photo photo, consider professional studios, retail stores, post offices, photo booths, online services, or government offices in United States.

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Still have questions?

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