My passport photos Were Delivered Damaged, What Can I Do?

For damaged photos, provide order details, and we'll promptly arrange a replacement. We apologize for any inconvenience.

Damaged passport photos, Replacement Process, and Customer Support Assistance

We understand that receiving damaged photos can be frustrating, especially when you're eagerly waiting for them. However, please rest assured that we'll do everything in our power to resolve the issue as quickly as possible.

If your print arrives damaged, please provide us with your order details below. Our customer service team will promptly review your request and arrange for a new print to be sent to you.

We take great care in packaging and handling your photos to ensure that they arrive at your doorstep in perfect condition. However, despite our best efforts, some unforeseen circumstances may cause damage during shipping. In such cases, we apologize for any inconvenience caused and assure you that we'll take immediate steps to rectify the situation.

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FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

Old, analogue passport photos can't be used due to cropping and quality needs. Use a recent, digital photo to meet resolution and official standards.
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Maintain a neutral expression in passport photos: no smiling or frowning, to ensure your facial features are clearly visible and recognizable for identification.
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For the best passport photo photo, consider professional studios, retail stores, post offices, photo booths, online services, or government offices in United States.
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